How can a policymaker like NCA be unaware of internet tariff increase by MTN & Zain?

According to a recent publication seen by NCMP, the DG, Napoleon Adok Gai said the authority is not aware of the tariff increment. How can a policymaker and regulator such as National Communication Authority say such a statement to the media?
In a publication by Eye Radio, a Juba-based media house, the Director-General of the National Communication Authority said he has not been notified about the changes.
So who is in control of these companies if NCA is not Aware of the increase in tariffs? In summary, NCA just explained to South Sudanese that they have lost control and can’t regulate the Communication companies any longer.
But according to what NCMP gathered, both the Zain and MTN said that they worked in collaboration with the National Communications Authority (NCA) and the ministry of communication and telecommunications before the two telecommunication companies can implement the new tariffs.
In furtherance to this, MTN and even Zain had sent out circulars to the customers notifying them of the tariff increment, Is the authority and the DG excluded from such notifications?
NCA is encouraged to embrace its core values which are Transparency, integrity, Professionalism, Result Focus, Accountability, and also Teamwork. Promote and regulate the communication sector to meet the changing demands of development and globalization.
The authority is to ensure accessible, reliable, and affordable communication services through the use of state–of–the–art technologies in all parts of the country.
The authority exist to regulate the communication sector to meet the changing demands of development and globalization, and encourage conducive environment favorable to promotion of communication services by ensuring free and fair competition and support of investment in this sector.
But if an authority saddled with these responsibilities can now come to the public with a denial of changes made by the companies they regulate, then something is wrong somewhere.