Marrione Achol (Springwood)-29 FEBRUARY-Overnight, more than 30,000 MTN customers protested by switching off their MTN lines. Over the last 24 hours, MTN has been under mounting pressure on social media to improve its calls and data services with customers complaining that MTN is neither reliable not dependable and its service does not justify the cost.
A long time MTN customer was quoted by the Northern Corridor Morning Post.
‘’What have I done to deserve their theft? You subscribe for one month it is chopped in 3 hrs for 7 consecutive days. You buy 1000 airtime to speak for 3 minutes! Where does that happen?’’
‘’Is like they came to scoop and scoop money from civilians without sympathy. How can you subscribe for 100mb and goes for 10 minutes without download or YouTube? This is crazy’’, another MTN customer vent her frustration.
In March 2018, authorities shut down Vivacell, a pioneer service provider in the country, over unpaid license fees.
MTN faces the real threat of being pushed out of the market should competitor Zain up its game.
With just a week’s notice, the authorities shut down the mobile operator, demanding $66 million in license fees and locking out 900,000 subscribers.
Vivacell, owned by Lebanon’s Fattoush Investment Group, was one of three mobile phone operators in South Sudan – competing with MTN and Kuwait’s Zain.
Since the suspension of Vivacell, MTN took advantage of the market but instead of focusing on improving its call and internet services so that it could acquire and retain more subscribers, it created an under-par service that is neither dependable nor affordable for the majority of its customers. Data charges are exorbitant without being reliable to justify the cost.
MTN faces the real threat of being pushed out of the market should an alternative telco appear.